When the user from whom you wish to solicit assistance receives the .msrcincident file, he or she can open it
by double-clicking the file. This action opens a Remote Assistance dialog box, requesting the password
associated with the invitation. After the assistant enters in the password, he or she must click the
YES
button
to initiate the connection.
5.1.3.4 Using a Saved File to Request Assistance
The third method that you can use to request assistance is to use a saved file that is transferred to the user
from whom you want to solicit assistance. To create a Remote Assistance invitation using a transferred file,
select the
SAVE INFORMATION AS A FILE (ADVANCED)
option after clicking on the
INVITE A FRIEND TO
CONNECT TO YOUR COMPUTER USING REMOTE ASSISTANCE
link and the
INVITE SOMEONE TO HELP
YOU
link in Help and Support Center. This opens a page which contains an
ENTER YOUR NAME
text box
into which you type your name and an option that allows you to set expiration time for the invitation. This
method also requires that the recipient to use a password by default, but you can disable this requirement by
clearing the
REQUIRE THE RECIPIENT TO USE A PASSWORD
check box.
Once you have entered all the required information, a
SAVE INVITATION
button is activated. Clicking this
button brings up the Save As dialog box on which you can specify a name and location for the file. The file
will be saved with an .msrcincident extension. The file can now be transferred to the user from whom you
wish to solicit assistance.
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